Refund policy

Last updated: October 13, 2026

Change-of-mind returns

You may request a return within 14 calendar days of delivery. To start a return, email us at barkkyusa@yahoo.com with your order number.

Please contact us before sending anything back: we will reply with the return instructions and the return address. Items sent back without first contacting us cannot be accepted.

The product must be returned complete and intact, including all original parts and accessories. Return shipping costs for change-of-mind returns are paid by the customer.

Once we receive and inspect the item, approved refunds are issued to your original payment method. Your bank or payment provider may need a few additional days to post the refund.

Defective, damaged or wrong items (reported within 7 days)

If your BARKKY device arrives defective or damaged, or you received the wrong item, contact us within 7 calendar days of delivery at barkkyusa@yahoo.com. Include your order number and clear photos or a short video showing the issue.

Once the issue is confirmed, we will refund your order and cover the return shipping cost. Please contact us before sending the item back.

12-month limited warranty

For a confirmed manufacturing defect reported after the first 7 days and within 12 months of delivery, BARKKY will replace the device under this limited warranty.

Contact us at barkkyusa@yahoo.com with your order number and evidence of the issue before returning the product. For approved warranty claims, we provide return instructions and cover the standard return and replacement shipping costs.

This limited warranty covers manufacturing defects only. It does not cover accidental damage or misuse.

Your rights

This policy and the limited warranty are in addition to any rights you may have under applicable consumer protection laws.

Questions

Email us at barkkyusa@yahoo.com. Please include your order number so we can help you faster.